Research Students
 |
Sebastian Reiter |
Principal Supervisor: Prof. Glenn Stewart
Associate Supervisors: Prof. Michael Rosemann, Prof. Christine Bruce
Expected Completion Date: December 2011
Title: Cultural Impacts on Business Process Management
Abstract: Rapid changes in the economic development and pressure on the stock markets have caused enterprises to become more and more pronounced by their growth and financial success. Due to intensified competition and changes in values, fundamental structural changes are becoming increasingly important. Recently, many expanding organizations consist of diverse cultures are trying to understand how Business Process Management (BPM) can survive in these diverse cultural environments. These environments involve cultural patterns, perceptions and stereotypes which are critical for the success of these organizations.
Cultural impacts on BPM have in fact crucial influence on organizations with global operations and/or organizations which run global projects in diverse cultures. This influence is of importance towards the continuous improvement and advancement of many organizations with different cultures. In addition, the efficiency and effectiveness of these organizations as well as the customer’s satisfaction can be greatly affected. Hence, the knowledge and understanding of cultural impacts on BPM is an important factor towards the success of these organizations
The aim of this project is thus to incorporate cultural aspects into BPM and to propose a suitable framework which can be utilized within various organizations to ensure that they are well understood, integrated, applied and lived across organizations with diverse cultures.